1. Information we collect
Information you provide
- Contact details (name, email) when you submit forms or create an account
- Account and billing information when you subscribe
- Content you submit for verification (inputs, documents, prompts)
- Communications with support
Information collected automatically
- Device and browser type, IP address, and general location derived from IP
- Usage logs (pages viewed, features used, timestamps)
- Security and abuse signals
2. How we use information
- Provide, secure, and improve the services
- Respond to inquiries and provide support
- Process payments and send transactional messages
- Comply with law and enforce our terms
- With consent where required, send product updates
3. Legal bases (EEA/UK)
Where GDPR applies, we rely on: performance of a contract; legitimate interests (security, improvement, fraud prevention) balanced against your rights; consent where required; and legal obligation.
4. Sharing & subprocessors
We share information with service providers that help us operate the business (hosting, email, payments, support). We do not sell personal information. A current subprocessor list is on our Trust page. We may disclose information if required by law or to protect rights and safety.
5. Retention
We retain personal information only as long as needed for the purposes above, including to comply with legal obligations and resolve disputes. Account data is generally deleted within ninety days of account closure unless a longer period is required by law or your agreement. Verification inputs may be retained per plan settings; enterprise customers may negotiate custom retention.
6. Deletion
You may request deletion of personal information by emailing privacy@mobluehq.com. We will verify your identity and respond within the timeframe required by applicable law. Some data may be retained in backups or where retention is legally required.
7. Your rights
GDPR / UK GDPR
Depending on your location, you may have rights to access, rectify, erase, restrict, object, and port your data, and to withdraw consent. You may lodge a complaint with your supervisory authority.
California (CCPA/CPRA)
California residents may request access to, deletion of, and correction of personal information, and may opt out of “sale” or “sharing” (we do not sell personal information). You may designate an authorized agent. We will not discriminate for exercising these rights.
Submit requests to privacy@mobluehq.com.
8. Cookies
Our public marketing site does not set non-essential cookies today. When you sign in to MOBLUEHQ products, we use strictly necessary session cookies to keep you authenticated. If we add analytics or preference cookies, we will update this section and, where required, obtain consent.
9. International transfers
We are based in the United States. If you access the services from other regions, your information may be processed in the U.S. and other countries where our subprocessors operate. We use appropriate safeguards where required.
10. Children
Our services are not directed to children under 16. We do not knowingly collect their information.
11. Changes
We may update this policy. Material changes will be communicated with reasonable notice. The version string recorded at signup identifies which policy you accepted.
12. Contact
Privacy inquiries: privacy@mobluehq.com · MOBLUEHQ LLC, Delaware, USA
Document version: 2026-06-15 · Effective 2026-06-15